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Collections Clerk
Job Description Summary
The Loan Center is seeking a Collections Clerk responsible for managing delinquent accounts and supporting collection-related activities.
Key Job Responsibilities and Accountabilities
- Contacting delinquent accounts
- Managing DDA charge-offs
- Fraud/scam losses, and identity theft reporting
- Preparing monthly delinquency reports
- Processing payments
- Assisting customers
- Coordinating occasional local repossessions
- Representing the bank in small claims court
Job Requirements, Competencies, and Skills
- Ability to work independently while also collaborating effectively within the department
- Strong organizational and time management skills, with the ability to balance recurring deadlines with daily tasks
- Clear and effective communication skills to support customer interactions, collaboration with coworkers, and teamwork within the department
- Demonstrate accuracy and attention to detail
- Trustworthy and dependable in carrying out daily responsibilities and contributing to overall departmental success
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook) preferred
- Willingness to learn and assume additional duties
Experience
Preferred
Key Job Responsibilities and Accountabilities
- Greet and assist customers in a professional and courteous manner
- Process deposits, withdrawals, loan payments and open accounts accurately
- Balance cash drawer daily and maintain proper cash limits
- Identify and resolve discrepancies or refer issues to supervisor as needed
- Promote bank products and services that meet customer needs
- Maintain knowledge of bank policies, procedures, and compliance regulations
- Support other team members and assist with branch operations as needed
Job Requirements, Competencies, and Skills
- Strong attention to detail and accuracy
- Excellent communication and people skills
- Ability to work efficiently
- Previous cash handling or customer service experience preferred but not required (banking experience a plus)
- Basic computer skills and familiarity with standard office technology
Experience
Work experience in banking industry preferred but not required.
Hours
We are seeking a reliable part-time teller to provide coverage during peak and lunch hours. This position is ideal for someone looking for a consistent, part-time schedule.
Salary/Benefits
GNB offers a competitive compensation package for our full-time employees that includes Medical, Dental, Vision and Bank Provided Life Insurance that all start DAY ONE!
Other benefits include PTO, Sick Time, 401(k) Match, Bank Provided Long Term Disability, YMCA and Aflac discount and Paid Holidays.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.