Fraud Center uses advanced technology to review debit and credit card transactions in near real-time. If a fraudulent charge is suspected, Fraud Center will contact you immediately. To make sure we can reach you quickly and easily, take a moment to confirm your mobile number and email address with your local GNB Banking Center.
HOW IT WORKS
First Email, Fraud Center will send an email notification to the primary cardholder. The email will prompt you to reply “fraud” or “no fraud” to let us know if the transaction was authorized.
Next Text, if you do not respond to the email within one minute, Fraud Center will send a text message to the mobile number we have on file. The text will prompt you to reply “fraud” or “no fraud” to let us know if the transaction was authorized.
Then Voice Call, if Fraud Center doesn’t receive a response to the email or text, you will receive an automated phone call prompting you to confirm or deny if the suspicious transaction was fraudulent. During this call, you will have the option to speak with a fraud analyst.
Fraud Center will repeat these attempts to reach you until the possible fraud has been confirmed or denied. In some instances, your card will be blocked for use until Fraud Center receives your response. Fraud Center messages will not ask for your PIN or account number. Never give your account number or PIN out via text message or email.
Automatic Service: You do not have to enroll. All Greenville National Bank debit and credit card activity is automatically monitored with Fraud Center.
Report a Lost or Stolen Card
To report a lost or stolen debit card, call (866)546.8273
To report a lost or stolen credit card, call (866)604.0381 or Customer Service at (866)423.7503
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