FREQUENTLY ASKED QUESTIONS
Q. What do I need to open a new account at GNB?
A. You will need to bring your Social Security verification (Social Security Card, W-2, etc.), a valid driver's license or government issued ID. If you need help changing automatic payments or direct deposits, make sure to bring that information too (payee name, account number, phone number, dollar amount, and mailing address).
Q. What are the Bank's hours?
A. Monday - Thursday 8:00 am 4:30 pm, Friday 8:00 am - 6:00 pm, Saturday 8:00 am - 11:30 am
Q. Do you have notary service?
A. Yes, each GNB Banking Center location has notaries available for GNB customers only. Please call to make sure the notary is available at the branch you plan to visit.
Online Banking FAQs
Q. What are the features and benefits of Online Banking?
A. Online Banking lets you quickly access your accounts, view transaction history, view check images, transfer funds, and easily pay bills. Bank on the go with our Mobile Banking app. Learn more about Online Banking.
Q. How do I enroll in Online Banking?
A. Online Banking enrollment is easy. Sign-up online, or complete an application at any branch.
Q. How much does Online Banking cost?
A. There is no fee for personal Online Banking; however, Business Bill Pay Accounts will receive a $4.00 monthly fee plus $0.35 for each payment in excess of ten.
Q. Is it possible to check my account information online without signing up for Online Banking?
A. No. For security reasons, you must enroll in Online Banking to access your account information online. Sign-up now for Online Banking.
Q. How do I access my account information with Online Banking?
A. Once you’ve enrolled in Online Banking, you simply need to sign in to view your accounts or use our Mobile App.
Q. How do I reset my Online Banking password?
A. Click the 'Forgot?" link and it will ask you for your social security number and account number. You will then receive and be able to create a new password. You can also call the Bank at (937) 548.1114 and ask for the Online Banking Department.