FREQUENTLY ASKED QUESTIONS
Q. What do I need to open a new account at GNB?
A. You will need to bring your Social Security verification (Social Security Card, W-2, etc.), a valid driver's license or government issued ID. If you need help changing automatic payments or direct deposits, make sure to bring that information too (payee name, account number, phone number, dollar amount, and mailing address).
Q. What are the Bank's hours?
A. Monday - Thursday 8:00 am 4:30 pm, Friday 8:00 am - 6:00 pm, Saturday 8:00 am - 11:30 am
Q. Do you have notary service?
A. Yes, each GNB Banking Center location has notaries available. Please call to make sure the notary is available at the branch you plan to visit.
Internet Banking FAQs
Q. What are the features and benefits of Internet Banking?
A. Internet Banking lets you quickly access your accounts, view transaction history, view check images, transfer funds, and easily pay bills. Bank on the go with our Mobile Banking app. Learn more about Internet Banking.
Q. How do I enroll in Internet Banking?
A. Internet Banking enrollment is easy. Sign-up online, download the application, or complete an application at any branch.
Q. How much does Internet Banking cost?
A. There is no fee for personal Internet Banking; however, Business Bill Pay Accounts will receive a $4.00 monthly fee plus $0.35 for each payment in excess of ten.
Q. Is it possible to check my account information online without signing up for Internet Banking?
A. No. For security reasons, you must enroll in Internet Banking to access your account information online. Sign-up now for Internet Banking.
Q. How do I access my account information with Internet Banking?
A. Once you’ve enrolled in Internet Banking, you simply need to sign in to view your accounts or use our Mobile App.
Q. How do I reset my Internet Banking password?
A. If you have the Reset Password option set up on your account, you can click on the Reset Password link and it will email you a password or call the Bank at 937-548-1114 and ask for the Internet Banking Department.
Q. How do I set up the Reset Password Option?
A. Once you are logged in to your Internet Banking account on a computer, go to the Options tab, down a couple lines there are two boxes named Password Reset Question and Password Reset Answer. Complete these two boxes and click Submit.