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FAQs

FREQUENTLY ASKED QUESTIONS

Have a question? You've come to the right place! Questions are broken down into categories.
If you can't find what you are looking for and still need assistance, Contact Us today!

Q. What do I need to open a new account at GNB?

A. You will need to bring your Social Security verification (Social Security Card, W-2, etc.), a valid driver's license or government issued ID. If you need help changing automatic payments or direct deposits, make sure to bring that information too (payee name, account number, phone number, dollar amount, and mailing address).

Q.  What are the Bank's hours?

A. Monday - Thursday 8:00 am 4:30 pm, Friday 8:00 am - 6:00 pm, Saturday 8:00 am - 11:30 am

Q. Do you have notary service?

A. Yes, each GNB Banking Center location has notaries available.  Please call to make sure the notary is available at the branch you plan to visit.

Q. What are the features and benefits of Internet Banking?

A.  Internet Banking lets you quickly access your accounts, view transaction history, view check images, transfer funds, and easily pay bills. Bank on the go with our Mobile Banking app. Learn more about Internet Banking.

Q.  How do I enroll in Internet Banking?

A.  Internet Banking enrollment is easy. Sign-up online, download the application, or complete an application at any branch.

Q. How much does Internet Banking cost?

A.  There is no fee for personal Internet Banking; however, Business Bill Pay Accounts will receive a $4.00 monthly fee plus $0.35 for each payment in excess of ten.

Q.  Is it possible to check my account information online without signing up for Internet Banking?
A.  No. For security reasons, you must enroll in Internet Banking to access your account information online. Sign-up now for Internet Banking.

Q. How do I access my account information with Internet Banking?

A. Once you’ve enrolled in Internet Banking, you simply need to sign in to view your accounts or use our Mobile App.

Q. How do I reset my Internet Banking password?

A. If you have the Reset Password option set up on your account, you can click on the  Reset Password link and it will email you a password or call the Bank at 937-548-1114 and ask for the Internet Banking Department.

Q. How do I set up the Reset Password Option?

A. Once you are logged in to your Internet Banking account on a computer, go to the Options tab, down a couple lines there are two boxes named Password Reset Question and Password Reset Answer.  Complete these two boxes and click Submit.

Q. Who can I pay with Bill Pay?
A. You can pay virtually any business or individual with a mail address within the United States and Puerto Rico. For example, you can pay utilities, cable bills or credit cards, or individuals such as a landlord, babysitter or relative.
 
Q. How do I enroll in Bill Pay?
A. It's easy to enroll in Bill Pay. Just log in to your Internet Banking account and click the "Bill Pay" link to access the short enrollment form.
 
Q. How are online payments delivered?
A. Payments are sent one of two ways—electronically or by paper checks. The majority of payments are delivered electronically. Your payment information, such as your account number, is sent via secure transmission. All other payments are made by paper checks that are mailed via the U.S. Postal Service.
 
Q. How long does it take before my payment is received?
A. Generally, your payment is received within 2 to 7 days, depending on whether or not it is sent electronically or via paper check.
 
Q. How do I enroll in Mobile Banking?
A. If you are an Internet Banking customer, then no enrollment for Mobile Banking is required. Simply download the GNB Mobile Banking app from your mobile device and sign on using your Internet Banking ID and password.  The app can be found in the App Store or Google Play Store.
Q. How do I enroll in Mobile Deposit?
A. Login to the GNB App, click on the hamburger icon and select Mobile Deposit.  Follow the prompts to get enrolled in Mobile Deposit.
Q. Can I get Text Alerts on my accounts?
Yes, you can enroll in Text Alert on the GNB Mobile App.  You can receive alerts on debit card transactions, balances and automatic debits and credits.
Q. Why is Greenville National Bank moving to a .BANK domain? 
A. Anyone can acquire a ".com" website address. .BANK website addresses require an extensive verification process prior to purchase. So criminals cannot create spoofed websites and email addresses that can fool people in to giving away personal information. 
 
Q. Will www.greenvillenationalbank.com still work?
A. Yes, but visitors will be redirected to the new .BANK website address. If you have our site saved in your favorites or bookmarks, please update them to the new www.bankgnb.bank website address.
 
Former URL: www.greenvillenationalbank.com
New URL: www.bankgnb.bank
 
Q. Does this change affect my Internet Banking?
A. No, you will continue to use your same username and password to access your accounts via a computer or mobile device. 
 
Q. Does this change affect mobile banking? 
A. While your username and password will remain the same to login, you will be prompted to update the app to reflect our new trade name.
Q. What hours will the Fraud Center attempt to contact me?
A. The FCC approved times for calling a cardholder are between 8 a.m. and 9 p.m., the local time of the cardholder, based on what address is on file with Greenville National Bank. 
Text and email alerts are sent 24/7.
 
Q. How soon will I be contacted when a potentially fraudulent transaction is flagged?
A. The Fraud Center will try contacting you immediately beginning with email, then if no response to the email, text messages will begin one minute later. If there is no response to the text messages, voice calls will start five minutes later after the last text option is sent.
 
Q. My card was blocked by the Fraud Center, how do I remove the block?
A. Blocking or unblocking of your card should be done by responding to the email, text, or voice call.